Account Management


Two-factor authentication (2FA) is a secondary security measure to verify your identity before signing-in. Zipmex employs a mandatory 2FA policy to ensure this extra protection for your account.
We highly recommend downloading Google Authenticator for two-factor authentication (2FA) on your Zipmex account to avoid any inherent security faults presented by SMS.

For iOS devices; head over here. [https://itunes.apple.com/sg/app/google-authenticator/id388497605?mt=8] For Android devices; head here. [https://support.google.com/accounts/answer/1066447]

When you create a GA account, you must use the same phone number that you registered with Zipmex.
Step 1: First you'll want to install and sign in to the app on your new device.

Step 2: Next, head to Google's two-step verification Web page using a browser on your computer. You may need to log in to your Google account to access the security settings.

Step 3: Click the pencil next to the Authenticator section. A popup will ask you if you want to change devices or remove Authenticator from your account altogether. Switching GA-associated devices will not invalidate any of your existing application-specific passwords and does not require any backup codes to complete the transition. It will, however, render the temporary codes on your old device invalid.

Step 4: Select the type of device you are moving to, and then scan the QR code using the Authenticator app on your new device.

Step 5: Finally, enter the authentication code that appears on the screen to verify the device. This is just like the log-in process when using two-step verification.

Before removing the authenticator from your original device, remember to move your other accounts that are using the app. You'll need to visit each site individually and scan the QR code with your new device.
Here are some suggestions to make your account more secure:

• Change your password at least once every six (6) months. Passwords should consist of at least twenty (20) characters (both upper and lowercase), numerals, and symbols.

• Always confirm that the URL you use is either https://zipmex.com/ or specifically https://exchange.zipmex.com/login when you are signing in to Zipmex.

• Zipmex will never ask you for your passwords or your personal information via email. Never share personal information such as social security or personal identification numbers over email.

• Enable your account and switch off the multi-device login feature.

Please reach out to our support team at support@zipmex.com for assistance in disabling your account.

If you have a balance, you’ll need to first withdraw your balances before Customer Support can assist in disabling your account.
Select "Problem logging in” and then “I’m an existing user and I forgot my password” located on [https://exchange.zipmex.com/problem-logging-in]

Follow the instructions on the next page by entering your registered email address and Zipmex will send you an email to reset your password.

For security purposes, resetting a forgotten password will result in a 24-hour hold on cryptocurrency withdrawals.AddA
You can view your trading history in the ‘Wallet’ tab. Click on the different tokens to have a historical view of all trades and transfers related to your account.